Together, We Can.
Department: Security
Position Title: Supervisor Security
Reports to Title: Manager Security
Position Summary:
ESSENTIAL JOB FUNCTIONS
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Conducts patrols of the common areas, offices, work and storage areas, as well as being observant and reporting any safety or security deficiencies.
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Responsible for operating and monitoring all security equipment to include radios, Automated External Defibrillator (AED), Personal Protective Equipment (PPE), master keys and the resort’s key card system.
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Responsible for logging all hard keys, visitor badges, parking passes, as well as lost and found property according to the Company policy and procedure.
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Provides continuous professionalism and courtesy with every guest and team member interaction.
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Conducts preliminary investigations and obtains all information, photographs, statements and evidence for incident reports.
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Assigns schedules, shift posts and special assignments for Security Officers.
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Reviews incident reports for accuracy and completeness.
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Conducts shift briefs and training for Security Officers.
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Responsible for maintaining CPR/AED certification.
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Responsible for completing all incident and/ or injury reports for submission to Risk Management, HR and Resort Management in a timely fashion.
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Identifies and assists management with trespassing problematic guests, visitors or team members.
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Maintains confidentiality of all security related matters at all times.
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Participates and assists management, as well as first responders in emergency situations.
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Conducts inspections of, and responsible for notifying management if any deficiencies are found with the Security Department’s vehicles or equipment.
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Escorts team members or vendors through secure areas.
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Conducts key and safe assists as assigned.
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Acts as a witness to cash drops.
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Completes all required Company trainings and compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.
SUPERVISORY RESPONSIBILITIES
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This position does not include any supervisory responsibilities.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
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Computer proficiency in Microsoft Word, Excel and Outlook.
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Excellent customer service skills.
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Proficient in time management; the ability to organize and manage multiple priorities.
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Ability to take initiative and effectively adapt to changes.
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Recognizes an emergency situation and takes appropriate action.
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Able to establish and maintain a cooperative working relation.
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Ability to interpret and create spreadsheets.
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Able to use sound judgment; work independently, with minimal supervision.
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Strong analytical and problem solving skills.
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Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
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Competent in public speaking.
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Performs well with frequent interruptions and/or distractions.
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Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
