Main Responsibilities:

As a Front Office Night Manager, you will serve as a visible leader during overnight operations, spending the majority of your shift in the hotel lobby and Front Desk areas. This hands-on role involves supporting team members, resolving guest concerns, and ensuring smooth hotel operations while delivering an exceptional guest experience.

• Leads the front office team by creating a positive team environment. 
• Lead day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. 
• Assist in the daily maintenance of room inventory status.
• Be responsible for and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. 
• Maintains a positive collaborative work environment between staff and management.
• Prepare and complete Manager on Duty (MOD) reports, documenting key operational updates, guest service issues, incidents, and overnight activities.
• Support and oversee Night Audit processes, ensuring all daily financial transactions are reconciled accurately and completed in accordance with company policies and procedures.
• Maintain a strong working knowledge of Night Audit responsibilities, including end-of-day procedures, reporting, system balancing, and issue resolution.
• May be required to perform other reasonable duties as requested by management.