Together, We Can.
As a Document Services Coordinator you will be responsible for keeping all contract sales documents in sync with legal and company policies. This dynamic role requires outstanding organizational skills and careful attention to detail to maintain our world-class service.
Applicants must be located in the Orlando, Florida area or within a reasonable commuting distance.
Why do Team Members Like Working for us?
We offer an excellent benefits package to our full-time Team Members that include:
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
As the Document Services Coordinator, you will be responsible for:
- Review and examine sales agreements and related documents to ensure accuracy and adherence to legal and company policies.
- Verify all financial terms to ensure adherence to the company’s stringent underwriting guidelines.
- Confirm title requirements, including vesting, tenancies, and inventory.
- Redact personal identifiable information and bank/credit card details.
- Identify issues in contracts missing documents or containing incorrect information.
- Enter audit findings into various tracking systems (e.g., Chorus and TSW).
- Receive and validate contract packages sent from site; notify site of discrepancies.
- Audit contract documents for accurate execution and compliance.
- Receive and review correspondence such as rescission letters and owner kits.
- Document contracts received in TSW and run reports for audit processes.
- Manage contract workflow to update status changes daily, including rescission cancels and chargebacks.
- Prepare contract packages and cancels for the imaging department daily.
- Provide excellent customer service to field offices and corporate partners to resolve document issues.
- Maintain a minimum average production level as set by management.
- Provide support and vacation coverage for the DSC audit team as required.
- Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
- Adhere to company standards and maintain compliance with all policies and procedures.
- Perform other related duties as assigned.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Strong organizational skills with the ability to prioritize and function in multiple computer programs.
- Ability to produce high-volume work with a high degree of accuracy.
- Strong communication skills to convey contract issues and resolutions effectively.
- Excellent interpersonal skills to interact positively with process partners.
- Willingness to work extra hours when required to achieve company objectives and deadlines.
- Enthusiastic great teammate attitude.
Preferred Qualifications:
- Previous experience in timeshare is a plus.
- Knowledge of documents required for timeshare closings.
- Proficiency in MS Excel for crafting and maintaining spreadsheets.
- Additional Capabilities and Distinctions:
- Great work ethic and demonstrated teamwork.
- Dependability and reliability.
- Strong attention to detail and ability to thrive in a goal-focused work environment.
- Ability to sit for a full shift, viewing information on dual monitors, and produce high-volume, accurate work.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
