Together, We Can.
As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team, contributing to the overall success of our resort.
- Greet and welcome guests, ensuring a friendly and efficient check-in process.
- Answer guest inquiries and provide accurate information about resort amenities and local attractions.
- Process guest reservations, handle payments, and manage guest accounts.
- Address guest requests and concerns promptly, ensuring a high level of satisfaction.
- Maintain a clean and organized reception area, ensuring a pleasant guest experience.
- Collaborate with other departments to coordinate guest services and special requests.
- Handle guest feedback and suggestions, contributing to continuous improvement.
- Stay updated on resort promotions and packages to offer guests the best options.
- Assist with basic administrative tasks, such as filing and record-keeping.
- Must be willing to travel between sites
- High school diploma or equivalent; relevant college education preferred.
- Previous experience in a customer service or hospitality role is an asset.
- Excellent communication and interpersonal skills, with a focus on guest satisfaction.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Proficiency in using computer systems and hospitality software.
- Flexibility to work various shifts, including weekends and holidays.
- A positive and friendly attitude, with a passion for delivering exceptional service.
- Willingness to learn and adapt to new procedures and protocols.
- Basic knowledge of the local area and attractions is beneficial.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
