Together, We Can.
The VIP/Sampler Trainer is responsible for developing, coordinating, and managing operational processes, administrative activities, and training support that strengthen program execution and sales performance. Partnering closely with senior managers, this role takes ownership of reporting, performance tracking, incentive administration, contract issue follow-up, and program communications, enabling leaders to dedicate greater focus to coaching and driving results. This versatile position applies strong organizational skills and sales knowledge to improve processes, identify performance opportunities, and support onboarding and ongoing sales training as needed. Success requires initiative, adaptability, attention to detail, and the ability to manage multiple priorities in a dynamic sales environment.
- GO Hilton discounted hotel rates worldwide as low as $40 per night
- Medical, Dental, and Vision benefits including 401K starting on Day 1
- Generous Vacation Time Off Program
- Paid Sick Time
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
- Organize and assist with facilitating new Sales Executives onboarding and advanced sales training sessions.
- Evaluate training effectiveness through KPI analysis, observation, and participant feedback.
- Monitor post-training performance metrics including VPG, closing percentage, tours, and penetration rates to identify opportunities for coaching and curriculum enhancements.
- Develop action plans with field leadership to address identified performance gaps.
- Contribute to continuous improvement of VIP sales training materials and processes.
- Create and track new hire and ongoing incentive and reward programs adhering to budget
- Manage and follow up on contract open issues for quick resolve
- Create and manage subscription and ad hock reporting identifying trends and gaps in sales efficiencies
- Maintain performance success tracking and reporting, monitoring sales executives KPI’s
- Build power point presentations around programs quarterly rally, town halls and other leadership needs
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Embody Hilton Grand Vacations’ values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
- Other tasks as assigned.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Experience in timeshare sales, marketing, or customer care training.
- 3-5 years of related experience
- Exceptional facilitation and presentation skills.
- Strong communication and interpersonal skills.
- Ability to coach and inspire experienced sales professionals.
- Deep knowledge of vacation ownership products and sales practices.
- Expertise in consultative selling and closing strategies.
- Resourceful problem-solving and adaptability in dynamic sales environments.
- Proficiency in Microsoft 365 applications, including PowerPoint, Excel, Word, Outlook, and Teams.
- Ability to create polished PowerPoint presentations that clearly communicate program updates, sales performance, and training information.
- Intermediate Excel skills, including formulas, sorting and filtering data, tables, charts, and PivotTables to support reporting and performance tracking.
- Ability to create and maintain professional documents, organize shared files, and use digital tools to streamline administrative processes.
- Ability to learn new systems and adapt to evolving technology and business needs.
-
3+ years of managerial experience
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
