Together, We Can.
Hilton Grand Vacations is looking for an Asst Director of Housekeeping to join the Cancun Resort Las Vegas team. Apply now to join our journey to success!
Our resort boasts 446 units, including spacious, well-appointed villas and penthouse suites. Guests can enjoy a cascading waterfall, four water slides, a grand swimming pool, and a poolside café for family fun. Additionally, a full range of spa services is available for those looking to escape and relax!
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Main Responsibilities:
As an Asst Director of Housekeeping you will be responsible for driving company success through performing the following tasks to the highest standards:
- Assist the Director of Housekeeping with coordinating and managing all departmental Team Members in their various work assignments to ensure a department that is run efficiently and productively
- Routinely inspect units and common areas to ensure they are in compliance with departmental standards
- Supervise guest requests and complaints, resolving issues and coordinating efforts with other departments as vital to providing excellence in service
- Assist in ensuring that an accurate inventory of linens and supplies is maintained
- Ensures carpet and floor maintenance program is in compliance to standards
- Ensure all assets, equipment, supplies and storage are accurately locked and secured
- Assist with hiring, training, coaching of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
- May investigate accidents and initiate accident reports, recommending appropriate corrective action
- Ability to lead, direct and inspire team members to reach goals and objectives of department and HGV
- Ensure all departmental staff is working safely and in accordance with OSHA regulations
- Knowledge of proper use of all cleaners and cleaning equipment.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adhere to corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
- Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- May be required to do other duties and special projects as assigned by your leader.
Key experience and Qualifications:
- 3 years of prior supervisory experience
- 3 years in a related housekeeping role
- Excellent Organizational and interpersonal skills.
- Good command of the English language in order to communicate both verbally and in writing with guests, owners and Team Members, and fully comprehend job assignments
- Takes the right steps at the right pace to produce the right results.
- Builds confidence in self and others with honest and dependable interactions.
- Able to work a flexible schedule, including nights, weekends, and holidays.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Main Responsibilities:
As an Asst Director of Housekeeping you will be responsible for driving company success through performing the following tasks to the highest standards:
- Assist the Director of Housekeeping with coordinating and managing all departmental Team Members in their various work assignments to ensure a department that is run efficiently and productively
- Routinely inspect units and common areas to ensure they are in compliance with departmental standards
- Supervise guest requests and complaints, resolving issues and coordinating efforts with other departments as vital to providing excellence in service
- Assist in ensuring that an accurate inventory of linens and supplies is maintained
- Ensures carpet and floor maintenance program is in compliance to standards
- Ensure all assets, equipment, supplies and storage are accurately locked and secured
- Assist with hiring, training, coaching of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
- May investigate accidents and initiate accident reports, recommending appropriate corrective action
- Ability to lead, direct and inspire team members to reach goals and objectives of department and HGV
- Ensure all departmental staff is working safely and in accordance with OSHA regulations
- Knowledge of proper use of all cleaners and cleaning equipment.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Adhere to corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
- Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- May be required to do other duties and special projects as assigned by your leader.
Key experience and Qualifications:
- 3 years of prior supervisory experience
- 3 years in a related housekeeping role
- Excellent Organizational and interpersonal skills.
- Good command of the English language in order to communicate both verbally and in writing with guests, owners and Team Members, and fully comprehend job assignments
- Takes the right steps at the right pace to produce the right results.
- Builds confidence in self and others with honest and dependable interactions.
- Able to work a flexible schedule, including nights, weekends, and holidays.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
