Together, We Can.
We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!
There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and upbeat environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you!
Why do Team Members Like Working for us?
- GO Hilton discounted hotel rates worldwide as low as $40 per night
- Medical, Dental, and Vision benefits starting on Day 1
- Generous Vacation Time Off Program
- Paid Sick Time
- 401(k) program with company match
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
What will you be doing?
- Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
- Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
- Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
- Offer technical support and advice to owners regarding product features and associated services.
Hilton Grand Vacations excels as a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that our Team Members are vital to the success of our company. To successfully fulfill this role, you must possess the following minimum qualifications and experience:
- Minimum 1 year of customer service experience
- Valid Notary License or the ability to acquire a license
- Proficiency (reading/writing/speaking) in English
- Flexibility to work a schedule including evenings, weekends, and holidays
- Strong ability to efficiently resolve complex customer service issues
- High school diploma/GED
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
