Together, We Can.
As a Front Office Manager, you will lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and flawless movement of guests in and out of the resort providing exceptional levels of guest service throughout the guests’ stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be displayed toward our guests and team members at all times.
Here’s why you’ll love it here!
We offer an excellent benefits package to our full-time Team Members that include:
- Pay range: $60,000 – $70,000/per year
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Additional Responsibilities Include:
- Ensure all guests/owners are being treated in an efficient and attentive manner and that all Hilton Grand Vacations standards are being applied
- Responsible for assisting with training and directing new department employees. Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied
- Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest happiness
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations, and handle the activities of the Front Office
- Ensure the timely completion of performance appraisals. Acts as a liaison between the resort and time-share guests/owners to ensure spectacular level of customer service
- Facilitates the resolution of any concerns for the guest and/or refers and follows up with appropriate personnel. Resolves guest service issues and concerns as needed.
- Maintains a Manager’s Daily Log
- Listens to the guest’s issues and resolves in a timely manner. Handles all guest complaints and issues in person, by telephone, and via social media. Educates timeshare rules to owners
What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, you possess the following minimum qualifications and experience:
- High School Graduate or equivalent
- 1+ years of managerial experience
- 2+years related experience
- Able to work a varying schedule including regular weekends and holidays
- Excellent interpersonal skills
- Familiarity with property management systems
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Experience in leading operations operating under a Collective Bargaining Agreement (CBA)
- Timeshare/Vacation Ownership experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
