Together, We Can.
This is a hybrid role located in Orlando, FL. Candidate must be located within commuting distance of office location.
We are seeking a detail-oriented Title Services Coordinator to join our team. This role plays a critical part in the review and auditing of contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent.
HERE’S WHY YOU’LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $20 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
As the Title Services Coordinator, you will be responsible for:
- Verification of all financial terms to ensure adherence to company’s underwriting guidelines.
- Verification of all title requirements including vesting, tenancies, and inventory.
- Redaction of any personal identifiable information or bank/cc information.
- Issues identification for any contracts missing documents or having incorrect contract information
- Entering pertinent audit findings into the various tracking systems (i.e. Chorus and TSW)
- Carry out any reasonable request by management of which the employee can perform.
- Receive and validate contract packages sent from site. Notify site of discrepancies.
- Audit contract documents for accuracy of execution and compliance to company policies.
- Receive and review correspondence, i.e. rescission letters, owner kits, etc.
- Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
- Manage contract workflow in system to disposition status changes daily, i.e. rescission cancels, NSFs, Credit Card Chargebacks
- Prepare contract packages and cancels to be sent to the imaging department daily.
- Provide customer service to field offices and corporate partners to resolve document issues.
- Maintain a minimum average production level as set by management.
- Provide support and vacation coverage for DSC audit team as required.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- 1 – 3+ years of related experience in banking, real estate, titling, and/or finance
- Effective organizational skills alongside the skill to prioritize and navigate multiple software platforms
- Ability to produce high volume work product that has a high degree of accuracy
- Must have strong communication skills to convey problems with contracts and required resolution with field sales offices.
- Working knowledge of MS Excel with creating and maintaining spreadsheets
Preferred Qualifications
- Associate’s degree/College Diploma
- 3-5+ years of related experience in banking, real estate, titling, and/or finance
- Title Agent license or certification
- Advanced MS Excel experience with creating and maintaining spreadsheets
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
