Together, We Can.
As Club Counselor, you will be responsible for providing excellent customer service in a call center environment while assisting our Japanese speaking Members in enjoying their Club program benefits. This will include:
Responding to inbound telephone calls from Members and efficiency handling reservation requests, complaints and inquiries regarding all Club program benefits, loans, and maintenance fees.
Inputting English comments into our in-house system, summarizing and documenting the conversation and actions of each call.
Staying updated on all Club offers and procedures.
Maintaining and/or improving performance in the areas of call quantity, quality and response time.
Handling lower level complaints and providing resolution using our department procedures and standards.
Initiating outbound telephone calls to welcome new Members to encourage usage of program and to assist them in learning how to use the program benefits.
Generate interest in special services and offers, such as, owner referral opportunities, Club’s online services and new Club offerings.
Performing any reasonable request by management that supports the department’s mission and goals.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
List Japan Specific Holidays/Vacations
- Two days off per week (Japan only)
- An average of 124 days off each year (Japan only)
- Observance of national holidays
- Paid vacation time and sick leave
