Together, We Can.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
This is a remote role for candiadtes living in Las Vegas, NV.
What Will I be Doing?
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s workload determines.
What Are We Looking For:
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Excellent interpersonal and communication skills
- Proficient in Word, Access and Excel
- Must meet federal and state licensure requirements
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College Diploma
- 3-5 years of experience
- 2+ years of supervisory experience
- Experience in 3rd party collections
- Experience in Timeshare/Vacation Ownership
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Are you an organized self-starter with experience working in a multifaceted environment? Don’t miss your opportunity to join the diverse team at Hilton Grand Vacations!
The Lead Collector is responsible for assisting management in supervising collection activity to maintain acceptable delinquency percentages while remaining in compliance with applicable laws, regulations, policies and procedures. The Lead Collector will also be responsible for assisting staff with questions concerning processes and procedures. The Lead Collector must have a solid understanding of the Fair Debt Collections Practices Act and will be responsible for preparing periodic reports on team specific tasks/goals and performing collection functions as the department’s work load determines.
- Assist management with the evaluation of the delinquency percentages for both the loan portfolio and maintenance fee account.
- Monitor team performance by auditing and finding opportunities and provide feedback as needed through various KPI reporting metrics
- Lead all aspects of quality assurance (QA) of collections staff for compliance of policies, procedure, state law and federal law.
- Contact delinquent owners by telephone and mail in an attempt to retrieve outstanding payments due.
- Communicate company policies and procedures in conjunction with collection tactics and practices.
- Assist all members of collections staff with daily processes and procedures when required.
- Assist management with the handling of owner requests and complaints.
- Provide ongoing training and support for the collection team, including bi-annual Fair Debt Collection Practices Act (FDCPA) certification for all collections staff
- Assist with mentor and development, empower team members by coordinating team building activities and recognizing high performers, as well as listen to team member’s feedback to resolve any issues or conflicts.
- Provide support for supervisors when they are out of office.
- Assist in special projects as requested by management.
What are we looking for?
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Excellent interpersonal and communication skills
- Proficient in Word, Access and Excel
- Must meet federal and state licensure requirements
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College Diploma
- 3-5 years of experience
- 2+ years of supervisory experience
- Experience in 3rd party collections
- Experience in Timeshare/Vacation Ownership
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
