Together, We Can.
As a Coordinator Inventory & Fulfillment at Hilton Grand Vacations, you will play a pivotal role in our world-class team. This is an outstanding opportunity to immerse yourself in an environment that values innovation, collaboration, and excellence. You will thrive in a dynamic setting where your contributions matter and you are empowered to succeed!
Responsibilities:
- Coordinate and determine inventory levels and needs for rooms and tours based on business directives.
- Add, remove, or modify inventory to improve efficiencies and ensure flawless operations.
- Respond promptly to phone calls and emails regarding availability, booking procedures, budget goals, and assistance requests from other teams or partners.
- Work jointly with internal and external collaborators to reach ambitious goals.
- Adhere strictly to company policies, guidelines, and work instructions to maintain high efficiency.
- Provide backup support for the Inventory Supervisor to ensure seamless operations.
- Review and maintain reports to confirm no-show costs based on retail reservation rates, as requested.
- Analyze reservations and validate no-show collections, ensuring accuracy and efficiency.
- Process and reconcile billing invoices from all properties, ensuring financial accuracy and accountability.
- Provide weekly and monthly reporting on no-show collection results, highlighting successes and areas for improvement.
- Ensure dual entry of reservations between Voice and Clarity systems, auditing both for accuracy.
- Review upcoming reservations weekly for each hotel partner to ensure flawless execution.
- Process room requests from the HUB, placing guest reservations based on availability and business needs.
- Conduct regular market reviews for assigned cities, reviewing room and tour inventory, preparing allotment reports, and communicating with internal management and hotel partners about reservation flows.
Knowledge, Skills, and Abilities:
To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:
- Strong analytical and problem-solving skills, capable of delivering outstanding results.
- Proficiency with Excel and Outlook, ensuring efficiency in daily tasks.
- Ability to multitask and excel in a fast-paced work environment.
- Flexibility to work nights and weekends as needed.
- Strong verbal and writing skills to communicate effectively with diverse teams.
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High School Diploma or equivalent experience required.
The physical demands described here represent what is needed to successfully perform the primary responsibilities of this role. Reasonable accommodations may be offered to help individuals with disabilities complete these important tasks.
- Foresees customer needs and recognizes how work affects both internal and external customers.
- Collaborates inclusively, crafting wins with the input and support of others.
- Takes decisive steps at the right pace to produce remarkable results.
- Builds confidence in self and others through honest and dependable interactions.
The department runs five days weekly. Initial training happens on-site from Monday through Friday, 9:00 am until 5:00 pm. The shift runs from 9:00 am to 5:30 pm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Reasonable accommodations are offered to individuals with disabilities throughout the entire application and interview process. We also provide support to help with carrying out essential job duties and to access employment benefits and privileges. Please inform us if you require an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
