Together, We Can.
We are seeking a dedicated and organized individual to join our team as the Sales Gallery Lead Coordinator. This role is responsible for coordinating and handling various administrative and operational tasks to support the Sales and Marketing teams. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work collaboratively with multiple departments. This is an outstanding opportunity to be part of a team committed to delivering magnificent service and crafting unforgettable experiences for our guests!
- Check the Sales Attendance/PTO line multiple times per day and send out attendance emails with updates to Leadership and Human Resources.
- Look up Hilton Honors account information for the Sales and Gifting Teams
- Place orders with our food vendors 3-5 times per week
- Update check lists and training guides as needed
- Assist Sales and Marketing with Customer services issues
- Assist in opening phases for certain inventory for sales
- Make adjustments in systems for role changes for Sales
- Run reports
- Facilitate and communicate equipment issues with our IT and vendors as necessary
- Track and report usage of certain premiums to the resort
- Participate in End of Month Audits
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Assist with Lead Cleanup
Coordinator Functions
- Track and relay Sales, CRM and Showcase employee’s daily attendance and training attendance
- Set and update the various Sales Executive Rotations daily and any specialty rotations on the effective dates.
- Check in guests and owners for their sales presentation, walk them to the kiosks and guide them on their next steps.
- Assign guests and owners to the appropriate Sales Executive, Showcase Presentation and Pod based on their Marketing Channel.
- Update the tour manifest every morning for the appropriate sales office
- Make sure that all tour coding is accurate including but not limited to: Sales Executive, TO1/TO2, VIP, Showcase, NQ/SNT’s
- Track length of presentations to ensure we are giving our guests the best possible presentation
- Send all Commitment to Excellence and NQ form to the appropriate leaders in real time
- Answer all phone calls and direct to the appropriate employee’s
- Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
- Keep café and refreshment areas cleaned and stocked at all times.
- Ensure that all food is rotated in the stocking areas by expiration date and all food in the refreshment areas are up to the Health Department codes.
- Provide refreshments to the Sales Boot camps
- Clean all kitchen equipment and dispensing machines on a regularly scheduled basis.
- Assist with incoming and outgoing mail for clients.
- Assist with orders and deliveries for Sales and Marketing Departments
- Keep all Sales and Marketing collateral stocked including and not limited to: Lanyards, RFID Cards, Luggage tags, Planners, Forms)
- Ensure that all “Fresh Juice” equipment is functioning properly daily and call “Fresh Juice IT” immediately to fix if the following equipment is not working Kiosks, Envision tables, TV loops, Music and lighting.
- Scan all Front Desk closing documents into the appropriate shared drives daily
- Assist with Extra Premiums for all departments and reconciles nightly
- Issues Tour Deposits to all Desk Renters and Guest of Renters and reconciles nightly
- Issues all Taxi/Uber reimbursements to Guests and Owners and reconciles nightly
- Helps resolve Guests and Owner concerns and brings any unusual or intensified circumstances to the attention of management
- Coordinate with the transportation team pick up and drop off details for our guests and owners coming to and from the presentations.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and basic computer skills.
- Ability to work independently and handle multiple tasks.
- Prior experience in a similar administrative or coordination role is preferred.
- Knowledge of hospitality industry practices is an asset.
- Familiarity with Hilton’s systems and processes is advantageous.
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- A positive and customer-centric attitude.
- Willingness to learn and adapt to changing requirements.
To fulfill this role effectively, you must possess the following minimum qualifications:
- High School diploma or equivalent.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Previous customer service experience.
Why do Team Members enjoy working with us:
This position has a competitive hourly of $21.00.
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
