Together, We Can.
As an Administrative Assistant, you play a key role in creating a positive, welcoming experience for all guests. You’ll support daily operations while ensuring exceptional service and seamless coordination across teams.
Why Join Us
- Company Growth: Be part of a rapidly growing and successful organization.
- Customer Impact: Help deliver memorable experiences for our valued guests.
- Team Culture: Work alongside a passionate, customer-focused team dedicated to excelle
Benefits
We offer a competitive benefits package, including:
- 401(k) plan
- Health, dental, and vision insurance
- Paid time off
- Employee discounts, and more
Training & Development
We provide comprehensive, engaging training programs designed to support your professional growth and long-term career development.
About Hilton Grand Vacations
When you join Hilton Grand Vacations, you become part of a global team dedicated to helping owners and guests create unforgettable vacation experiences. As a leader in vacation ownership, we are committed to bringing our guests’ travel dreams to life.
Responsibilities
- Greet guests professionally in person and over the phone, ensuring a welcoming experience
- Verify guest eligibility for presentations in accordance with HGV standards
- Follow all procedures outlined in the Guest Reception Training Manual (SOP)
- Collaborate with Sales, Marketing, and administrative teams to ensure smooth operations
- Distribute and collect Guest Registration Forms and assist with guest inquiries
- Assign guests to Sales Representatives based on arrival order
- Maintain accurate and timely updates in the Concierge system
- Answer incoming calls, resolve guest inquiries, and escalate issues when needed
Qualifications
- Excel in providing an exceptional customer experience
- Enjoy face-to-face interactions with customers and associates
- Quickly learn computer systems
- Ability to work weekends and occasional holidays
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
