Together, We Can.
Do you enjoy helping guests and owners make memories of a lifetime? At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect.
We are looking for a Full Time Front Desk Clerk to join our team at Cypress Pointe, a Hilton Vacation Club. Don’t miss out the chance to work in a wonderful environment! As our Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart.
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
As a Front Desk Clerk, you would be responsible for performing your position’s responsibilities and driving company success through performing the following activities to the highest standards:
- Check in and out Owners and Guests
- Respond to guests requests.
- Assists guests with reservations or change.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete check lists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
What are we looking for:
- Prior customer service and cash handling experience preferred.
- Completion of high school or equivalent experience.
- A professional demeanor.
- Proficient English language, both verbally and in writing.
- Ability to multi-task responsibilities and prioritize.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Main Responsibilities:
- Check in and out Owners and Guests
- Respond to guests requests.
- Assists guests with reservations or change.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Work as a team with co-workers to complete check lists and daily duties.
- Prepares and consistently restocks the front desk with supplies.
- Other duties as requested by your leader.
What are we looking for:
- Prior customer service and cash handling experience preferred.
- High School Graduate or equivalent experience.
- A professional demeanor.
- Proficient English language, both verbally and in writing.
- Ability to multi-task responsibilities and prioritize.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
