Together, We Can.
Marketing Representatives for our Non-Owner Pre-Arrival Team, combine exceptional service with purposeful engagement, connecting with guests prior to arrival and introducing them to the Hilton Grand Vacations experience. Through proactive outreach and personalized vacation planning support, you help guests explore what flexible, elevated travel could look like—while driving tour production through thoughtful, consultative communication.
Success in this role comes from balancing strong customer service with effective engagement strategies—ensuring guests feel informed, supported, and confident as they explore Hilton Grand Vacations. If you enjoy offering superior service together with meaningful guest engagement, this could be the right role for you!
Why Team Members Love Working With Us
We offer $17.00 per hour, plus commission and bonuses governed by a compensation plan.
To support your growth from the start, we offer a $2,500 incentive guarantee per month for up to 6 months, giving you the runway to build confidence, develop your skills, and grow into a high‑performing marketing professional.
We offer an excellent benefits package to our full-time Team Members that include:
- Medical, dental, and vision coverage from Day One
- Paid time off, vacation, sick time, and paid parental leave
- 401(k) with company match, life insurance, and company stock purchase program
- Tuition reimbursement for job-related degrees and certifications
- Team Member travel discounts and resort benefits
Schedule Details:
Marketing Representatives work a flexible schedule, which includes weekends and holidays. You will be required to work any scheduled shift within the operating hours of 6:00 AM–5:00 PM Hawaii Standard Time.
As a Marketing Representative, you will be responsible for:
- Contact guests through multiple touchpoints, including outbound phone calls and email, to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival
- Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals
- Sell local tours and activities while delivering high-quality vacation planning and concierge services
- Maintain flexibility to work remotely when business needs allow, subject to IT/workspace requirements and minimum performance standards
- Proactively partner with leadership to identify and resolve customer-related concerns or challenges
- Willingly complete additional reasonable tasks or requests as assigned by management
- Perform other administrative duties as needed to support team and business objectives
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent
- Ability to work flexible schedules, including mornings, evenings, weekends, and holidays
- Minimum of one (1) year of customer service experience
- Strong knowledge of the local area, including restaurants, attractions, directions, and optional tours
- Excellent verbal and written communication skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous sales-related call center or timeshare experience
- Prior experience in tours, activities, or concierge services
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
