Together, We Can.
As Senior Manager, Sales Training, you’ll play a key role in empowering our sales executives with the tools, confidence, and support they need to thrive. Based in Sevierville, TN this position also oversees training efforts at our Nashville location, requiring regular travel to Nashville.
Join Us
Individually, we’re impressive. Together, we’re unstoppable. Your dedication to building meaningful customer relationships is what transforms ordinary moments into extraordinary ones. We’re proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please reach out if you need support.
Key Responsibilities:
· Collaborate closely with the AGT Director of Training on strategic initiatives
· Lead onboarding and training both in-person and digitally for new hires with enthusiasm and expertise
· Develop and execute action plans to uphold service excellence
· Conduct ride-a-long’s, provide feedback, and support performance development
· Analyze weekly sales metrics and guide follow-up strategies
· Facilitate 30-60-90 day trench training focused on sales psychology and process
· Approve new hires for floor release after testing and final ride evaluations
· Offer personalized coaching to deepen understanding of the sales journey
· Keep teams informed on inventory updates and program enhancements
· Deliver ongoing training at key milestones: weekly, monthly, and annually
· Champion employee retention through career pathing and workplace engagement
· Promote ethical practices aligned with HGV’s core values
· Implement tools to reduce cancellations and boost success
· Foster a vibrant, passionate, and fun work environment
Required Qualifications:
· 5+ years of branded sales ownership experience
· 3+ years in a sales training role
· Proven ability to train and mentor new hires
· Flexible schedule and professional demeanor
· Deep understanding of HGV departments and customer support
· Proficiency in Microsoft Excel, Word, Teams, Zoom, and PowerPoint
Preferred:
· Bachelor’s Degree
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
