Together, We Can.
As a Front Desk Clerk, you will be the initial point of contact for our guests, making sure their stay is enjoyable and smooth. If you thrive in a fast-paced setting and have a passion for hospitality, we want to hear from you!
Here’s why you will love It here:
- Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Schedule: Mid- shift role- Shifts will include Friday, Saturday, and Sunday, with hours ranging between 11:00 AM and 10:00 PM, based on arrival and departure volumes for each day.
This role will also support the night shift two days per week (3:00 PM – 11:00 PM) and will have two consecutive days off.
What will I be doing?
Key Responsibilities:
- Greet guests and owners warmly upon arrival and provide a positive first impression.
- Manage guest check-ins and check-outs efficiently and accurately.
- Generate guest folios, process payments, and balance transactions.
- Answer incoming calls and direct inquiries to the appropriate departments.
- Receive housekeeping and maintenance requests or work orders and coordinate with the appropriate team members.
- Prepare arrival packets and local area information for guests.
- Maintain a clean, organized, and fully stocked front desk area.
- Perform additional duties as assigned by leadership.
Night Audit Responsibilities:
- Complete nightly audit reports and ensure all system balances reconcile accurately.
- Verify daily arrivals, departures, and occupancy statistics.
- Review, post, and reconcile room rates, taxes, and applicable charges.
- Balance credit card transactions and investigate discrepancies.
- Prepare and distribute end-of-day and audit reports.
- Identify and resolve discrepancies related to reservations, billing, or payments.
- Ensure proper rollover of the property management system to the next business day.
- Assist with late check-ins and address guest concerns during overnight hours.
What are we looking for?
- Proficient English language skills.
- Knowledge of Microsoft Office 365
- Ability to multi-task responsibilities and prioritize duties to meet interpersonal goals.
- 6 months of Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
Preferred, but not required
- Experience as a Front Desk/Guest Services Agent.
- Experience handling credit card transactions.
- Background in Resort Hospitality or related industries.
Our dedication to excellence is recognized by several outstanding accolades. We were named to Newsweek’s Top 100 Most Loved Workplaces® list in 2021 and 2022. We received two Stevie® Awards at The 20th Annual American Business Awards®, including a Gold Stevie for Company of the Year – Hospitality and Leisure, and a Silver Stevie for Achievement in Growth. LinkedIn named us a top company in Travel & Hospitality on its 2022 Top Companies Industry Edition list. We ranked first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list. We also became a Great Place to Work® certified company in 2022.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
