Together, We Can.
Don’t miss your opportunity to join the dynamic call center team at Hilton Grand Vacations! We are seeking a dedicated Call Transfer Sales Team Lead to train and motivate Vacation Advisors to follow HGV program methods and procedures. The Team Lead will ensure the accuracy and proper execution of various training modules, program and dialer updates, and sales techniques.
- Reinforce training about HGV values and coach team members on the proper package sale guidelines and details.
- Assist team Supervisor with tracking and maintaining the day-to-day team reports for performance and attendance.
- Monitor and “call walk” agents to improve efficiencies and sales techniques.
- Take over calls when necessary to assist with the sales process or provide a second voice.
- Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, Team Members and Management.
- Work closely with the team Supervisor, Shift Manager, and Director.
- Conduct and submit the team monitoring requirements on a timely basis as set forth by management.
- Update and help maintain all required University sales production reports.
- Maintain University scoreboards to ensure selected metrics are being tracked regularly.
- Maintain a highly motivated work environment through positive reinforcement and coaching.
- Promote Hilton Values at all times.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Timeshare/Contact Center sales experience
- Proven track record in telephone sales
- Excellent verbal and written communication skills.
- Must poses the ability to develop and communicate unique ideas and concepts.
- Must have strong attention to detail and excellent organizational skills.
Why do Team Members Like Working for us:
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for rest, relaxation or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
- Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
