Together, We Can.
The Resort Coordinator will be responsible for the general administration and administrative processes of the Resort and will work closely with the Resort Manager. The ideal Resort Coordinator will have excellent communication skills both written and verbal, and strong interpersonal and organisational skills, plus the ability to work under their own initiative to strict deadlines and under pressure and will possess a willingness to learn.
The role will require you to plan, organise and prioritise your workload and deal with tasks efficiently and effectively, and have excellent attention to detail. You must possess good computer skills (proficient in word, excel, power point and outlook); be enthusiastic and dedicated to providing an excellent service, be customer focused and possess a polite telephone manner.
To complete administration tasks for the Resort Manager for the needs of the business.
To communicate with Heads of Departments to collate information and communicate to them as and when required to ensure the efficient running of the resort.
To take minutes for fortnightly head of department meetings and any department meetings as and when required.
To prepare induction information for any new staff and process this for HR.
To collate monthly time sheets for staff and data entry.
To track staff holidays with HOD’s and ensure Resort Manager has approved these.
To track Lieu forms with HOD’s.
To track staff sickness days.
To track staff training and Health & Safety training.
To assist as and when required with collating Health & Safety information.
To create PCAS as and when required and ensure contracts are in place.
To create new supplier forms as and when required.
To assist with the resort invoice process, department coding and approval process and ensure invoices are turned around within 24 hours.
To assist with weekly & monthly reporting processes.
To complete weekly location chart for Resort Manager.
To cover reception desk and assist as and when required.
To complete any additional duties as and when required.
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Previous experience in a customer-focused industry
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Positive attitude and good communication skills
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Commitment to delivering a high level of customer service
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Excellent grooming standards
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Ability to work on your own and as part of a team
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Competent level of IT proficiency – MS Word, Excel, Power Point, Outlook
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
