Together, We Can.
As a Team Lead in our Call Transfer department, you will play a vital role in managing and guiding a team of call transfer specialists. Your primary focus will be to ensure smooth and timely call transfers, providing an exceptional customer experience. You will be responsible for overseeing daily operations, coaching and developing team members, and driving continuous improvement in our call transfer processes.
Responsibilities
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Developing and training Team Members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and HGV product knowledge.
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As a Team Lead, you would be responsible for performing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:
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Developing and training Team Members to ensure understanding of company policies, standards of conduct, basic sales techniques, dialer protocol and HGV product knowledge.
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Assist in driving the overall team production plan.
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Provide direction for Team Members with emphasis on growing package sales and Volume per Guest while ensuring that the team is living the Hilton values and providing our guests the highest degree of customer service.
Do you have the below skills? Take the next step and apply now!
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Minimum 1 year experience in training
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Leadership experience
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6 months timeshare/contact center sales experience
What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower one another to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the outstanding properties and unparalleled experiences we offer them.
WHY DO TEAM MEMBERS LIKE WORKING FOR US:
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Competitive base pay plus commission
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Recognition Programs and Rewards
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Discounted Hilton hotel rates worldwide!
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401(k) program with company match.
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Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
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Employee stock purchase program.
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Tuition reimbursement programs.
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Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
