Together, We Can.
Hilton Grand Vacations at Sedona Summit is seeking a Director of Guest Services (Front Office).
Rooted in Hilton Grand Vacation’s tradition of exceptional hospitality, we provide a welcoming, family‑oriented environment where lasting memories are made for every guest. Our team is dedicated to perfection in service and to building a culture where team members, owners, and guests feel respected, appreciated, and at home. Every interaction reflects our commitment to care, inclusivity, and genuine connection.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
- Generous Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Key Responsibilities:
- Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
- Develop and implement strategies to improve the guest experience and go above and beyond.
- Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
- Build and maintain strong relationships with important individuals to ensure smooth coordination of guest services.
- Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
- Develop and manage departmental budgets, ensuring financial targets are met.
- Stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge.
- Monitors payroll hours and reports.
- Attends management meetings and conducts departmental meetings.
- Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
- Assists with owner and guest activities and recreation as required by management.
- May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- Minimum 5 years of leadership experience
- Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
- Prior cash handling and computer experience required.
- Previous experience in a large property preferred
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Valid driver’s license
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Key Responsibilities:
- Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
- Develop and implement strategies to improve the guest experience and go above and beyond.
- Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
- Build and maintain strong relationships with important individuals to ensure smooth coordination of guest services.
- Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
- Develop and manage departmental budgets, ensuring financial targets are met.
- Stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge.
- Monitors payroll hours and reports.
- Attends management meetings and conducts departmental meetings.
- Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
- Assists with owner and guest activities and recreation as required by management.
- May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- Minimum 5 years of leadership experience
- Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
- Prior cash handling and computer experience required.
- Previous experience in a large property preferred
- Valid driver’s license
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
