· Create/maintain reports and presentations, with a high level of comfortability using MS PowerPoint and Excel (including pivot tables).

· Process all new hire/transfers through IT for new logins, add to IP Table and to payroll roster; maintain weekly IP Table update for IT that contains all team members for access deletion, addition and or changes.

· Update and maintain all department announcements; may include updates to TV displays and electronic bulletin boards; update birthday and anniversary calendars.

· Schedule appointments, meetings, handle travel arrangements, update and maintain calendars, check emails, voice mails and answering phones.

· Filing, faxing, copying, distributing mail, expense reports, check requests, and various other items.

· Order department office supplies, headsets and replacement badges.

· Plan and organize team luncheons, team building events, Shining Star and Holiday party.

· Compose letters, memos, presentations, and compile/maintain spreadsheets

· Process and track all spiff forms.

· Record and track team member attendance points and other data as needed; maintain employee electronic files.

· Assist with preparation and tracking of corrective action forms.

· Participate as an active member of the fun committee – planning and coordinating monthly call center events; plans/executes department decorations as needed.

· Assist concierge with managing the distribution of leads to avoid over-contacting guests.

· Fulfilling blue light leads into tour times and distributing for contact.

· Track Show percentage and help identify guests who have no showed/non-qualified to presentation.

· Maintaining, updating, and distributing spreadsheets and tracking tools for agent workflows and lead management.

· Supporting the team with special projects such as property moves, oversold scenarios, or construction-related shifts.

· Assisting with end-of-month operations including submitting check requests, canceling unconfirmed reservations, and cleaning up guest pipelines.

· Preparing daily and weekly reports to support visibility of team performance and lead follow-up completion.

· Performing any additional administrative or operational task that helps support the team’s mission and workload efficiency based on business needs.

Types of Candidates We’re Looking For:

· High School Diploma

· Proficiency in Microsoft Excel and Word, including tasks like combining and summarizing data sheets and creating calendar invites.

· Strong communication skills, with the ability to write professional emails and coordinate internally across teams.

· Ability to work in a fast-paced environment with minimal supervision, react quickly to changes and proactively resolve needs of leadership and department.

· Excellent multitasking and organizational skills, with strong attention to detail.

· Experience managing manual workflows, reporting, or scheduling logistics.

· At least 2 years of experience in a coordinator, administrative, or operations support role.

· Ability to handle all matters with confidentiality and discretion.