Position Statement:

Assistant Manager Guest Services Sales Gallery – Japan serves management with people management, leading initiatives and 
embodies HGV’s Vision, Mission, and Value. This position should work across all functions within Guest Services and also act as cross 
organizational collaborator. Assistant Manager will ensure to maximize performance of Supervisor, Lead SSC, and SSC to establish 
and keep smooth operation that would lead to sales by supporting talent growth and taking part in evolving operational procedures and 
launching new projects and systems with support from Manager.

Position Summary:

Building, Developing, and Maintaining Team: Collaborate and Instills Trust
• Attend hiring interviews with Manager and support acquiring great talent, growing skills for networking and recruiting talent
• Assist and support SV/Lead when they conduct monthly 1×1 with SSC help support developing growth plan and goal setting
• Work with SV/Lead to build training program that would grow individuals and/or the team
• Identify and solve issues within and/or across galleries
• Adhere to the team’s attendance policy including monitoring sick calls and adjusting work schedule as necessary
• Strategic Partnership & Collaboration with Sales Gallery Managers within the region to improve results
• Develops professional relationships with Sales galleries, Contracts, Manifest, Tour Care, and other departments
• Provide feedback to Management, hold constant team meeting to improve performance and communication
• Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, 
counseling, and disciplining team members; initiating, coordinating, and enforcing systems, policies, and procedures.
• Performs mid-year and annual evaluations and work with Manager on merit recommendations for the SV/Lead/SSC team

Establishing and Evolving Operational Procedures: Collaborate, Customer Focus, and Action Oriented
• Be on constant alert for perspective and feedback from the field and work with Manager to realize higher efficiency and 
productivity
• Be part of launching any new procedure or system at initial stage to ensure procedural gaps are filled among related parties at 
earliest timing possible
• Create and share best practices among galleries and Hawaii counterparts to maintain consistency and integrity
• Responsible for communication and implementation of new or revised SSC procedures
• Completes special projects to improve efficiency, communication, automation and branding by organizing and coordinating 
information and requirements; planning, arranging, and meeting schedules
 

Travel 
• Plan business travel plans with SV/Lead and support Manager, justify the needs, report expected outcome to justify the need of 
travel. 
• Once business trip is done, hold TM accountable to provide feedback and come up with action plans, and follow up
 

Performing Tasks:
• Ability to provide coverage in all aspects of the Sales Gallery shifts, as needed
• Schedules and adjusts work assignments to ensure adequate coverage and manages PTO
• In addition to playing own role, expected to handle all tasks at high level required for SSC and SV/Lead SSC
 

Embody Vision, Mission, and Value
• Comply with HILTON values
• Develop HGV leadership core-competencies
• Respect individuality and characteristics of team members
• Be a role model for team members

Additional duties assigned by Management as needed to further business objectives.

Required Qualificiations:

 Work experience as sales support/Admin field.
 Strong mind-set of Hospitality and Services
 Multi-task
 Excellent communication skill with all level of 
TMs across department and vendors
 Proactive business attitude with results-oriented approach
 High meeting customer skill (enable to coach)
 Business level PC literacy (Word, Excel, Power-point, SFA, and CRM)

Preferred Qualifications:

 English skill (Business level)
 Experience in facility management  preferred
 Strong negotiation skills 
 Ability to execute