What We Are Looking For

• Minimum 3 years of customer service, guest experience, or hospitality-related experience.
• At least 2 years of supervisory experience leading, coaching, and developing team members.
• Validated ability to resolve complex guest, customer, or vendor concerns while maintaining a high level of professionalism and service.
• Strong verbal and written communication skills with the ability to effectively engage guests, team members, and business partners.
• Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
• Demonstrated ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• High school diploma or equivalent.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Preferred Qualifications

• 3+ years of leadership experience developing teams and driving performance.
• Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
• Bachelor’s degree in Business, Hospitality, Marketing, or a related field.
• 3+ years of management experience with responsibility for team development, performance management, and operational results.
• Shown success leading teams in a customer-focused, goal-oriented environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.