Additional Responsibilities Include:

• Always provides outstanding guest/owner service. 

• Provides planning recommendations regarding the needs for expansion, reduction and development of leisure programs and facilities. 

• Coordinates recreational programs on a day-to-day basis for all age groups. Programs will differ according to resort requirements and seasonal opportunities. 

• Plans, organizes, and instructs specific classes, activities, and events, including special events and holiday programs.

• Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program awareness and interest. 

• Maintains and orders recreation supplies and inventory. 

• Accounts for all monies collected through program fees. 

• Organizes competitions, mixers and other group activities. 

• Evaluates programs for effectiveness/participation and adapts programs as necessary. Continually seeks new and exciting programs and ideas to improve, expand and keep overall program. 

• Monitors customer service ratings and directs efforts to maintain proper standards. 

• Works directly with the Management for coordination of special functions. 

• Interacts and assists Sales and Marketing in special programs as necessary. 

• Provides oversight of the bistro in the absence of Director of Food and Beverage. 

• Supports the Director of Food and Beverage with the execution of events at the resort and collaborates with other departments to ensure the events are successful. 

• Assists and provides support to other departments when required. 

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, 

• Completes all required Company training/compliance courses. 

• Adheres to Company standards and maintains compliance with all policies and procedures. 

• Performs other related duties as assigned.