As the Title Services Supervisor, you will be responsible for: 

• Assist Manager/Sr. Manager on daily activities of the Title service department and oversees local Title Coordinators (TC) and Lead, if applicable 
• Provides guidance and support to Title Coordinators (TC) and Lead, if applicable. 
• Assist Manager/Sr. Manager during weekly, bi-weekly and/or monthly meetings regarding process updates, promotions, memos etc. 
• Supports Title Operations Manager/Sr. Manager with questions or concerns that come up daily from TC’s. 
• Responsible for ensuring all functions are assigned, monitored and completed timely and are in compliance with underwriting guidelines and title requirements. 
• Collaborates and prepares the training of new hires and provides on-going training to current team members. 
• Coordinate and implement one-on-one meetings with team members to gauge performance, address concerns, and provide overall support. 
• Collaborate with management to continue building on efficiencies to establish performance goals. 
• Assist with monitoring overall team productivity, quality, and service-level expectations while implementing action plans to address performance gaps. 
• Supports Title Operations Manager/Sr. Manager with employee relations matters, including coaching, corrective action, and recognition. 
• Reviews, Approves and manages team scheduling, PTO requests, and staffing coverage to meet operational needs and ensure compliance with attendance policies. 
• Monitors Open Issues/Title Issues to provide feedback in weekly meetings and/or ongoing training for TCs. 
• Contributes with department reporting, communication, and other essential tasks to accomplish department success. 
• Conducts timely audits of completed files from TC’s to ensure team member is within the expected quality thresholds. 
• Is part of coaching and counseling conversations with individual Team Members, in an on-going process, to ensure their understanding of systems and processes for accuracy and efficiency. 
• Ensures Policies and Procedures reference documents are up to date. · Assists with recruiting / hiring process 
• Carry out all other reasonable requests by management of which the associate can perform. · Ensures positive work atmosphere. 
• Carry out any reasonable requests by management of which the employee is capable of performing. 
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership
• Completes all required Company training/compliance courses as assigned. 
• Adheres to Company standards and maintains compliance with all policies and procedures. 
• Performs other related duties as assigned.