Responsibilities:

• Coordinate and determine inventory levels and needs for rooms and tours based on business directives.
• Add, remove, or modify inventory to improve efficiencies and ensure flawless operations.
• Respond promptly to phone calls and emails regarding availability, booking procedures, budget goals, and assistance requests from other teams or partners.
• Work jointly with internal and external collaborators to reach ambitious goals.
• Adhere strictly to company policies, guidelines, and work instructions to maintain high efficiency.
• Provide backup support for the Inventory Supervisor to ensure seamless operations.
• Review and maintain reports to confirm no-show costs based on retail reservation rates, as requested.
• Analyze reservations and validate no-show collections, ensuring accuracy and efficiency.
• Process and reconcile billing invoices from all properties, ensuring financial accuracy and accountability.
• Provide weekly and monthly reporting on no-show collection results, highlighting successes and areas for improvement.
• Ensure dual entry of reservations between Voice and Clarity systems, auditing both for accuracy.
• Review upcoming reservations weekly for each hotel partner to ensure flawless execution.
• Process room requests from the HUB, placing guest reservations based on availability and business needs.
• Conduct regular market reviews for assigned cities, reviewing room and tour inventory, preparing allotment reports, and communicating with internal management and hotel partners about reservation flows.

Knowledge, Skills, and Abilities:

To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:

• Strong analytical and problem-solving skills, capable of delivering outstanding results.
• Proficiency with Excel and Outlook, ensuring efficiency in daily tasks.
• Ability to multitask and excel in a fast-paced work environment.
• Flexibility to work nights and weekends as needed.
• Strong verbal and writing skills to communicate effectively with diverse teams.

• High School Diploma or equivalent experience required.

   

The physical demands described here represent what is needed to successfully perform the primary responsibilities of this role. Reasonable accommodations may be offered to help individuals with disabilities complete these important tasks.