ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
- Lead and manage all customer resolution, complaint and Collection support activities across the Portfolio Services while partnering across organization for resolution.
- Ensure compliance with regulatory requirements, internal policies, and customer care standards
- Oversee investigation processes, including account review and customer communication
- Develop and implement resolution procedures, service level expectations, and escalation protocols
- Monitor trends, identify root causes, and drive corrective actions to improve process
- Prepare and present reporting on volumes, timelines, trends, and risk exposure
- Partner with Operations, Collections, Compliance, and Legal teams on escalations
- Drive continuous improvement initiatives to reduce complaint drivers and improve portfolio results
- Ensure proper documentation and audit readiness for all cases
- Ensure compliance with Fair Credit Reporting Act (FCRA) and Federal Debt Collection Practices Act (FDCPA) requirements.
- Provide escalation support for high-risk or sensitive customer issues
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
- Lead and manage all customer resolution, complaint and Collection support activities across the Portfolio Services while partnering across organization for resolution.
- Ensure compliance with regulatory requirements, internal policies, and customer care standards
- Oversee investigation processes, including account review and customer communication
- Develop and implement resolution procedures, service level expectations, and escalation protocols
- Monitor trends, identify root causes, and drive corrective actions to improve processes.
- Prepare and present reporting on volumes, timelines, trends, and risk exposure
- Partner with Operations, Collections, Compliance, and Legal teams on escalations
- Drive continuous improvement initiatives to reduce complaints by drivers and improve portfolio results
- Ensure proper documentation and audit readiness for all cases
- Ensure compliance with Fair Credit Reporting Act (FCRA) and Federal Debt Collection Practices Act (FDCPA) requirements.
- Provide escalation support for high-risk or sensitive customer issues
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
- Supervisor Experience
- BA/BS/ bachelor’s degree
- Strong understanding of complaint management and dispute resolution
- Knowledge of regulatory expectations (FDCPA, consumer protection standards and FCRA)
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
- Ability to manage escalations with professionalism
- Proficiency in Microsoft Office tools
- Strong organizational and prioritization skills
-
チームメンバーの健康や財産形成を支援する福利厚生。
-
チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
-
有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
-
楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
-
多様性と包含性に取り組む偏見のない文化。
-
日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
