As a Signature Vacations Supervisor, you would be responsible for executing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:

Manages the process of activations, confirmations, and verifications in compliance with Company and departmental policies.

Meets established minimum target goals, per week, for activators, confirmations, and servicing of inbound calls and outbound calls. Acquires and maintains working knowledge of all resorts, Company products, and services as they relate to marketing and the Company as a whole.

Leads the department training objective, inclusive of preparing training materials, coordinating the training curriculum, and delivery and execution of the training.

Prepares and leads training sessions and pre-shift meetings when assigned.

Responsible for training new team members in department regarding service expectations and operational functions.

Prepares and administers disciplinary actions.

Assists in the production of departmental work schedules.§ Ensures compliance and maintenance of timekeeping and system for team members.

Reports to management on priorities and activities of the Customer Service department.

Maintains a level of accuracy set by management on all data entry tasks of teams.