Hilton Grand Vacations is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

 

 

Responsibilities

• Greet guests professionally in person and over the phone, ensuring a welcoming experience
• Verify guest eligibility for presentations in accordance with HGV standards
• Follow all procedures outlined in the Guest Reception Training Manual (SOP)
• Collaborate with Sales, Marketing, and administrative teams to ensure smooth operations
• Distribute and collect Guest Registration Forms and assist with guest inquiries
• Assign guests to Sales Representatives based on arrival order
• Maintain accurate and timely updates in the Concierge system
• Answer incoming calls, resolve guest inquiries, and escalate issues when needed

 

 

Qualifications

• Excel in providing an exceptional customer experience
• Enjoy face-to-face interactions with customers and associates
• Quickly learn computer systems
• Ability to work weekends and occasional holidays