Together, We can.
ESSENTIAL JOB FUNCTIONS
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Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
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Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
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Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
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Follow through on member, owner, and guest requests and/or concerns in a timely manner.
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Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
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Compute billing charges, collect payments and provide change.
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Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
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Answer the telephone with proper etiquette and transfer calls accordingly.
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Communicate with all internal departments including PBX, housekeeping, engineering, and security.
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Complete Front Desk Agent checklist daily.
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Reconcile end of the day shift report.
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Maintain necessary hard copies of paperwork of all daily operations and file.
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Complete special projects, stocking, list items to be ordered, and daily bucket checks.
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Completes all required Company trainings and compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.
SKILLS & ABILITIES
Specific skills and abilities include, but are not limited to the following:
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Computer proficiency in Microsoft Word, Excel and Outlook.
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Excellent customer service skills.
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Proficient in time management; the ability to organize and manage multiple priorities.
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Ability to take initiative and effectively adapt to change.
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Recognizes an emergency situation and take appropriate action.
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Able to establish and maintain a cooperative working relation.
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Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
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Performs well with frequent interruptions and/or distractions.
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Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
