Core Job Responsibilities:

• Responsible for assisting with Group & Corporate sales of assigned region properties.
• Accountable for every facet of post-sale coordination and management for specific groups, including but not limited to:
• Facilitates group rooming lists, confirmations, VIP guest arrangements.
• Creates online reservation links when requested.
• Works with Business Management to ensure deposits & prepayments are being collected as outlined in contract terms.
• Ensures guarantees and billing arrangements are established.
• Facilitating tax exemptions where applicable.
• Monitors group pick up and reports both internally and with group point of contact.
• Preparing & distributing Group Resumes to the hotels.
• Works with Revenue & Inventory Departments on special requests and necessary inventory adjustments.
• Running various weekly & monthly Sales reports.
• Processing group commissions & rebates.
• Maintaining accurate records in sales systems.
• Ongoing, customized communications with customers, maintaining a knowledge of the customer and group details throughout the coordinating process.
• Assists in building and maintaining business relationships with guests, clients, & business partners.
• Identify, analyze, and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Ensure all internal communication and documentation with departments like Reservation, Revenue Management, Inventory Management, Business Operations, and Resort Management/Operations are accurate and complete. Act as a liaison between yield management, guests, department managers, accounts receivable/payable, tax, and legal. Ensure group requirements follow company policies and are completed on time.
• Demonstrate efficient time management self-awareness & rigor.
• Self-initiative to prioritize many tasks, resort needs, and guest needs accurately – with flexibility to quickly reprioritize, while completing impending deadlines and/or established timeframes.
• Participate in occasional sales calls &/or property tours.
• Demonstrate strong organizational skills in a fast-paced environment while working independently on projects and communication. These happen weekly, monthly, and quarterly. Produce successful results with minimal supervision.
• Assist with additional regions, tasks, departments, etc. on occasion, when requested.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Environment: Office, Cubical/Desk (Monday – Friday)