To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent verbal and written communication skills.
• Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
• Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
• Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.
• Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.
• Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
• Computer literate with the ability to learn customer service software applications and tools.
• Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays
• High School Diploma/GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous sales-related call center experience and/or timeshare experience.
• Previous tours and activities sales experience and/or concierge service experience.
• Previous knowledge of Salesforce applications (or similar CRM experience).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.