What We’re Looking For

• Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
• Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
• Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
• Excellent verbal and written communication skills.
• Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.
• Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
• Computer literate with the ability to learn customer service software applications and tools.
• Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays
• High School Diploma/GED

Preferred Qualifications

• Previous sales-related call center experience and/or timeshare marketing experience.
• Previous knowledge of Salesforce applications (or similar CRM experience).
• Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.
   

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.