There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

As a Reservations Support Specialist, you play a vital role in supporting internal servicing teams and ensuring the organization maintains the tour and room inventory required to meet and exceed budgeted goals. The position focuses on acquiring additional tour and hotel inventory while applying strong communication, critical thinking, and organizational skills to maximize availability and operational efficiency.

You will also collaborate closely with the data entry department to manage transactional reservation communications with contracted hotel partners. This includes processing booking, verification, and cancellation requests across multiple booking channels, as well as securing additional inventory when needed to support business demands.

Schedule: Variable work shifts, which will include evenings, weekends, and holidays (Monday through Sunday, 9 am to 9 pm).  This is not a remote position.
 

Responsibilities: 

1. Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages. 
2. Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments
3. Ensure all guests have adequate accommodation in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed

4. Book, modify, and cancel reservations in various systems and online booking portals.

5. Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc. 

Benefits:

• Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
   

Extraordinary People, Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications:

1. High school diploma or equivalent (GED) required

2. Strong written, verbal, and interpersonal communication skills

3. Computer proficient

4. Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills

Customer service, hospitality, data entry, and/or call center experience a plus