Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
ESSENTIAL JOB FUNCTIONS
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Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
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Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
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Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
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Follow through on member, owner, and guest requests and/or concerns in a timely manner.
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Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
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Compute billing charges, collect payments and provide change.
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Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
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Answer the telephone with proper etiquette and transfer calls accordingly.
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Communicate with all internal departments including PBX, housekeeping, engineering, and security.
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Complete Front Desk Agent checklist daily.
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Reconcile end of the day shift report.
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Maintain necessary hard copies of paperwork of all daily operations and file.
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Complete special projects, stocking, list items to be ordered, and daily bucket checks.
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Completes all required Company trainings and compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.
SKILLS & ABILITIES
Specific skills and abilities include, but are not limited to the following:
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Computer proficiency in Microsoft Word, Excel and Outlook.
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Excellent customer service skills.
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Proficient in time management; the ability to organize and manage multiple priorities.
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Ability to take initiative and effectively adapt to change.
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Recognizes an emergency situation and take appropriate action.
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Able to establish and maintain a cooperative working relation.
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Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
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Performs well with frequent interruptions and/or distractions.
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Ability to consistently demonstrate how We Love to Say Yesâ„¢ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
