There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

As a Reservations Representative, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you!

Schedule: Monday through Friday, 12:30pm-9pm (weekend availability required based on business need)

THIS IS AN IN-OFFICE POSITION

Responsibilities:

• Answer incoming calls and assist guests with making hotel reservations
• Provide information about hotel amenities, room types, rates, and availability
• Process reservations accurately and efficiently in the reservation system
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Collaborate with other departments to ensure guest satisfaction
• Maintain knowledge of hotel policies, procedures, and services
• Utilize multilingual skills to assist international guests
• Perform night audit duties as needed

Experience and Skills:

• 1 year of call center experience
• Strong communication skills, both verbal and written
• Excellent customer service and interpersonal skills
• Proficient in using phone systems and reservation software
• Knowledge of guest relations principles and practices
• Familiarity with hospitality management and hotel operations
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in data entry
• Flexibility to work shifts including evenings, weekends, and holidays

Benefits:

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

Extraordinary People, Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.