Key Responsibilities Include: 

• Manage, direct, and coordinate all Front Office operations to ensure exceptional service delivery and alignment with brand standards.
• Lead efficient check‑in and check‑out processes while coordinating Front Office activities with all departments to ensure a seamless guest experience.
• Oversee and resolve owner and guest concerns with a strong commitment to service recovery and satisfaction; escalate unresolved issues to the GM as appropriate.
• Ensure accurate collection, handling, and accounting of all funds in compliance with company policies, internal controls, and audit standards.
• Oversee Night Audit operations and ensure the timely preparation and review of accounting and audit reports.
• Accountable for departmental labor and operating expenses within approved budgets; monitor payroll, labor usage, and productivity to ensure fiscal responsibility.
• Coordinate and deliver special services, amenities, and experiences for owners and guests.
• Lead all personnel functions including hiring, onboarding, training, scheduling, coaching, performance management, discipline, compensation input, and recognition.
• Develop leadership capability within the department by mentoring direct reports and emerging leaders.
• Create a high‑performance culture by establishing clear expectations, empowering team members, reinforcing service standards, and fostering engagement, accountability, and mutual respect.
• Ensure team members understand and comply with performance expectations, service standards, uniform, and appearance guidelines.
• Conduct routine inspections to ensure equipment functionality, adequate supplies, and compliance with operational and safety standards.
• Serve as a liaison with Sales, Rental, and other departments to support seamless owner and guest experiences.
• Assist with owner and guest activities, recreation, and special events as directed.
• Enforce key and access control procedures to maintain security and asset protection.
• Attend property leadership meetings and conduct regular departmental meetings to communicate priorities, performance metrics, and operational updates.
• Perform additional duties and special projects as assigned by the General Manager or executive leadership.
• Carry out reasonable management directives in support of resort operations.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.