RESORT: Cromer Country Club

LOCATION: Cromer NR27 0DJ

HOURS: 40 per week

SALARY: £13.47 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Reception Supervisor to join our team at Cromer Country Club. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Head of Reception, the main job duties will include, but are not limited to:

• General administration duties, including checking guests in and out
• Assist with training new and existing staff
• Be the first point of contact for all guests
• Resolve guest issues in a timely manner
• Act as a Duty Manager when required
• Any other tasks allocated to the department

• To ensure staff, Reception and guest facilities are prepared and maintained at the highest standards possible at all times

• Promoting a culture of exceptional service with a strong focus on delivering “inspired hospitality”

Skills and experience required to fulfil the role include: 

• Previous experience in a similar role
• The ability to multi task and work under pressure
• Excellent communication skills both written and verbal
• Have a ‘can do’ and positive approach

The role requires the successful candidates to work five days over seven, 40 hours per week, including evening and weekend work on a shift/rota basis and covering night shifts on an ad hoc basis!

In return for your dedication and passion, we offer a range of exceptional benefits, including:

• Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
• Perks at Work Membership, granting you access to discounts on various products and services

At Cromer Country Club, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.