Customer Care Agent

Working at HGV… 

Discover a grand career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a diverse team of Team Members supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences. 

About the role: 

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. 

Key Responsibilities: 

·         Provide engaging customer service in an inbound Call Center environment. 

·         Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising. 

·         Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established. 

·         Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary. 

·         Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation. 

·         Verify all trip and tour specifics related to each package and give pertinent information on their stay. 

·         Assist travelers with any issues they could encounter before or after departure as part of their trip package. 

·         Respect our guests’ privacy and the protection of all personal information about our business. 

Why Team Members Love Working Here? 

·         Driven base pay plus monthly performance incentives 

·         Get your earned pay any time before payday through DailyPay* 

·         Medical, Dental, and Vision benefits starting on Day One 

·         Generous Vacation Time Off Program and Paid Sick Time 

·         GO Hilton Discounted hotel rates worldwide 

·         Tuition reimbursement programs 

·         Recognition Programs and Rewards 

·         Internal Growth and Career Pathing 

Schedule: 

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available, and work-from-home opportunities may be available after six months, based on performance results.