The Senior In-House Manager leads and develops the in-house sales team focusing on maximizing sales performance, owner upgrades, guest conversions.  This role requires strong leadership, training ability and operation oversight to ensure consistent results, and exceed revenue expectations.  

Responsibilities:

• Attain sales objectives and bottom-line profit.
• Maintain the company’s minimum sales performance standards.
• Set clear, well-defined, and reasonable goals for each associate, and oversee staff in developing sales strategies to meet those goals.
• Hire, recruit, train, and develop staff.
• Conduct performance appraisals, counseling, and coaching sessions.
• Handle disciplinary action and or terminations.
• Assist sales representatives in closing sales, as well as in the preparation and explanation of necessary documentation for completing sales transactions.
• Responsible for meeting or exceeding budgeted expectations by maximizing sales opportunities while controlling commissions and administrative costs.
• Direct sales forecasting activities and set performance goals accordingly.
• Motivating and mentoring the sales team to achieve budgeted sales goals.
• Assisting with and conducting sales and training meetings (one-on-one and group).
• Ensuring that management and staff are aware of and adhere to all HGV’s HR policies and procedures.
• Maintain excellent customer service.