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CALL CENTER QUALITY ASSURANCE AGENT

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Our Quality Assurance team is looking for agents. Fill out this quick interest form to be considered for this opening and to join our Talent Network!

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Creating a profile in our Talent Network allows our recruiters to find you. Plus, we’ll keep you updated with the latest career opportunities, news and events. 

Want to help customers own their vacations? Want to join an industry leader? Here at Hilton Grand Vacations we’re looking for friendly, motivated, customer service driven agents to join our fast paced and highly energetic environment.

Hilton Grand Vacations is looking for YOU!

Not only do we offer great competitive pay, but amazing benefits such as our Team Travel Program. We’re offering you more than just a job, Hilton Grand Vacations wants to invest in your future! We encourage employee development through our leadership development programs and promotions from within our fun, inviting culture.

Department Duties:

  • The Quality Assurance Agent’s mission is to contribute to the success of the organization by reducing post-sale contract cancellations by reviewing and ensuring a positive post-sale guest experience.
  • When needed, effectively use our recording and reviewing systems to ensure that the product is being represented correctly towards our new purchasers, as well as to not cancel the sales package.
  • The QA team reviews all sales calls to ensure all information that was relayed to the guest is complete and accurate. Ensures that we have a high level of quality when speaking with our guests as well as setting the correct expectation for the guest. The data that is produced by this team must be reviewed and documented in our correct systems in order to create reports that will better support our sales teams.
  • Must have full availability to include day or night shifts (weekends off!).

Perks of being part of the Hilton Grand Vacation Family:

  • Work-life balance: this position includes weekends off.
  • Benefits such as but not limited to: Medical, Dental, Vision, 401K, PTO, Team Travel Program.

Apply today and join our a company that treats you like family!

https://youtu.be/8KweoBUyNeQ


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Thank you for joining our Talent Network!


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