Together, We Can.
Are you ready for an amazing, thrilling, fast paced career in hospitality? Currently seeking for team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! We have open opportunities to provide you with an outstanding future as a part of our team.
The Events Manager supervises the Special Event Agents to insure all properties are provided with qualified owners, members, and samplers for timeshare sales presentations. The Manager supervises the outbound telephone calls inviting special guests to attend set events. The Manager is ultimately responsible for insuring that we extend outstanding customer service to potential guests at the first point of contact. The Manager has oversight over general concierge services for all guests as they pertain to special events.
- Supervises the filling of all scheduled events.
- Ensures that the minimum monthly budget VPG on all tours is maintained.
- Maintains a minimum 90% qualified show percentage for the month.
- Attains a booking minimum of two (2) tours a day.
- Responsible for the oversight of all inbound and outbound calls daily.
- Addresses and resolves advanced telephone calls and guest concerns.
- Supervises telephone calls for quality assurance.
- Trains and coaches Special Events Agents.
- Tracks and reports budgeted numbers and team member personal production.
- Maintains knowledge with all Company programs, systems, and resorts.
- Follows Company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
- Adheres to Company and federal guidelines as they relate to federal and internal Do Not Call list.
- Adheres to the utmost integrity when interacting with fellow team members and management as well as owners, members, and prospects.
- Provides outstanding customer service in accordance with the Company standards.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members, and prospects.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- A minimum two (2) years of experience in event marketing, telephone sales, or timeshare field required.
- A minimum one (1) year of supervisory experience in event marketing, telephone sales, or timeshare field required.
- Possess strong organizational & administrative skills.
- Current proficiency with MS Office, including Word, Excel & Outlook.
- Ability to work any day of the week and any shift to include weekends and holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Ability to interact with internal and external customers at all levels.
- Strong customer service orientation and focus.
- Knowledge and experience in business, supervision, and management
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
