Together, We Can.
As an In‑House Marketing Representative, you will play a key role in engaging eligible onsite guests and encouraging them to book a Hilton Grand Vacations (HGV) presentation or purchase a vacation package at an HGV resort. You will represent HGV’s Cultural Values through exceptional guest service, timely responses, and a positive, professional resort presence.
Each Team Member is expected to carry out reasonable requests from management within their capabilities.
What It’s Like to Be a Team Member
Hilton Grand Vacations is a leader in the vacation ownership industry, driven by innovation, quality, and growth. Our Team Members are the foundation of our success.
Full‑time Team Members enjoy a comprehensive benefits package, including:
Medical, dental, and vision insurance
401(k) with company match
Paid Time Off (PTO)
Outstanding travel benefits
Don’t wait—apply today!
Responsibilities
Distribute approved promotional materials and incentives to guests who meet tour qualifications as determined by Marketing Management.
Accurately complete all required documentation and enter guest dispositions into CRM systems (VOICE, CHORUS, Eclipse, Salesforce).
Provide location‑based guest services and direct visitors to appropriate resort resources.
Maintain required Minimum Performance Standards on a monthly basis.
Review production reports and communicate any challenges to the MOD in writing during the month of occurrence.
Contact guests through onsite call campaigns within company CRM systems.
Provide accurate information to the Fulfillment Department to support pre‑gifting services for qualified guests.
Qualifications
Minimum Requirements
High School Diploma or equivalent
Ability to work varied shifts—including weekends and holidays
1+ year of face‑to‑face consumer sales or marketing experience
Strong interpersonal and guest‑relations skills
Highly motivated, self‑starter mindset
Solid understanding of the local area
Preferred
Bachelor’s Degree (BA/BS)
Equal Opportunity Employer
EOE/Disabled/Veterans
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We provide reasonable accommodations for individuals with disabilities during the application process, interview, and throughout employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
