Together, We Can.
The role serves as the key contact and liaison with clients, Hilton Worldwide Sales, on-property Ops team and internal HGV departments. The Specialist ensures exceptional customer service, professional written and verbal communication, highly detailed follow-through, and ensures accuracy of all communications & responsibilities are complete upon required deadlines to maximize successful group experiences.
Core Job Responsibilities:
- Responsible for assisting with Group & Corporate sales of assigned region properties.
- Accountable for every facet of post-sale coordination and management for specific groups, including but not limited to:
- Facilitates group rooming lists, confirmations, VIP guest arrangements.
- Creates online reservation links when requested.
- Works with Business Management to ensure deposits & prepayments are being collected as outlined in contract terms.
- Ensures guarantees and billing arrangements are established.
- Facilitating tax exemptions where applicable.
- Monitors group pick up and reports both internally and with group point of contact.
- Preparing & distributing Group Resumes to the hotels.
- Works with Revenue & Inventory Departments on special requests and necessary inventory adjustments.
- Running various weekly & monthly Sales reports.
- Processing group commissions & rebates.
- Maintaining accurate records in sales systems.
- Ongoing, customized communications with customers, maintaining a knowledge of the customer and group details throughout the coordinating process.
- Assists in building and maintaining business relationships with guests, clients, & business partners.
- Identify, analyze, and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Ensure all internal communication and documentation with departments like Reservation, Revenue Management, Inventory Management, Business Operations, and Resort Management/Operations are accurate and complete. Act as a liaison between yield management, guests, department managers, accounts receivable/payable, tax, and legal. Ensure group requirements follow company policies and are completed on time.
- Demonstrate efficient time management self-awareness & rigor.
- Self-initiative to prioritize many tasks, resort needs, and guest needs accurately – with flexibility to quickly reprioritize, while completing impending deadlines and/or established timeframes.
- Participate in occasional sales calls &/or property tours.
- Demonstrate strong organizational skills in a fast-paced environment while working independently on projects and communication. These happen weekly, monthly, and quarterly. Produce successful results with minimal supervision.
- Assist with additional regions, tasks, departments, etc. on occasion, when requested.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Environment: Office, Cubical/Desk (Monday – Friday)
To succeed in this position, the candidate should have the following qualifications, knowledge, skills, abilities, and experience:
- Proficient with: Excel, Outlook, Word, PowerPoint, Math.
- Fast & Accurate Reading.
- Professional phone etiquette, excellent guest service skills, attention to detail and a positive attitude.
- Strong communication abilities, both written and spoken, along with the capacity and readiness to grasp and adhere to both oral and written instructions.
Additionally, the following qualifications, knowledge, skills, abilities, and experience are desired:
- Salesforce/ Delphi FDC
- Meeting Broker
- Clarity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide reasonable accommodation to individuals with disabilities for the application and interview process. We also offer accommodation to perform essential job functions and to receive employment benefits and privileges. Please contact us to request an accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
