Together, We Can.
This resort has a golf course component which includes a Clubhouse Restaurant and Banquet facility. This position manages over 210 team members as well as managing key vendor partners including housekeeping services and Golf course management company.
The General Manager at Mystic Dunes Resort is responsible for the operational management, profitability of the resort, and the management of the resort’s internal ownership’s Homeowners Association(s). Responsibilities include managing the front office, housekeeping, maintenance, security, recreation, food and beverage and retail functions. The General Manager operates with substantial latitude for unreviewed action or decisions. Commitment and dedication to our Inspire Hospitality culture is expected to be displayed towards our guests and team members.
The General Manager uses data and key performance indicators to guide decisions, manage budgets, control expenses, and identify opportunities to improve service levels and profitability. This position builds, develops, and supports an engaged team, promotes collaboration across functions, and responds to guest feedback to drive continuous improvement. Success in this role requires effective communication, thoughtful leadership, and the ability to balance operational priorities with a people‑first approach.
- Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
- Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
- The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Benefit from a company culture that values work-life balance and family-friend
- Comprehensive 401(k) program with company match contributions to help secure your financial future.
- Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
- Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.
50% of Time:
- Organizes, plans, and directs the resort’s operations and functions.
- Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
- Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
- Develops and maintains cost and labor controls to ensure operation within budget.
- Monitors operational performance through observation and feedback.
- Conducts periodic inspections of units, buildings, grounds, noting deficiencies of employees, contractors, and physical appearance of property. Determines the most appropriate and least expensive method to make repairs and perform needed maintenance.
- Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries, officers’ reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
- Monitors replacement program for the Association(s) as dictated by reserve budgets.
- Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquiries to the Association(s) Board and to Hilton Grand Vacations Company.
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Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management’s services and programs.
50% of Time:
- Assures compliance with labor laws and respects areas of responsibilities.
- Counsel employees on job-related matters.
- Responds to owner and guest’s problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner.
- Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
- Coordinates with accounting staff to ensure that accurate records are maintained.
- Reviews and evaluates all aspects of the Association’s operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern.
- Creates and manages Association(s) budgets.
- Communicates continuously with Homeowners Association(s) Board of Directors.
- Maintains an awareness of contemporary trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.
Carry out a reasonable management request the employee can perform.
Key Skills and qualifications:
- In-depth familiarity with vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
- Must demonstrate skill in developing and maintaining a culture of diversity, equity and inclusion.
- Must possess excellent written and verbal communication skills.
- 3-5 years of prior General Manager experience.
- 5 years of management experience in a comparable property.
- Demonstrated experience leading extensive food and beverage and Spa operations within a high-volume hospitality environment.
- Project management experience is preferred.
- BA/BS/Bachelor’s Degree
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
