Together, We Can.
We are looking for a Front Desk Supervisor to join our us at Horizons at 77th! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Responsibilities Include:
Greet and meet owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Coordinate and monitor reservations.
Ensure all Front Office quality standards are aligned with and all policies and procedures are consistently applied.
Maintain a house bank and ensures deposit accurately reports the daily transactions.
Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
Collaborates with all resort departments to meet guest expectations.
Corresponds to social media and guest member relations in a timely manner.
Trains, supervises, schedules and assists in evaluating Team Members.
Any other duties that may be necessary to daily functioning of the resort.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
High School Graduate or equivalent experience
Able to work flexible schedules including mornings, evenings, weekends, and holidays
1-3 years of related experience
1+ years of Supervisory experience
Demonstrates problem-solving, analytical, and conceptual skills
Strong written and oral interpersonal skills with the ability to build and maintain productive working relationships
Displays effective organizational skills, including the ability to effectively prioritize and handle multiple tasks in timeframes within a small team.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
Timeshare/Vacation Ownership experience
2+ years of Supervisory experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
