Together, We Can.
As an Resales Agent for our Captiva Island properties, you will be a key player in promoting and explaining the benefits of vacation ownership to our valued guests and owners. Your role is crucial in helping individuals and families create lasting vacation memories and build a strong connection with our resort. You will be the face of our resort, providing excellent customer service and ensuring a seamless and informative experience for all.
- Engage with owners and guests to understand their vacation needs and preferences.
- Present and explain the features and benefits of vacation ownership plans.
- Build strong relationships with guests to ensure a personalized and tailored experience.
- Address any queries or concerns regarding vacation ownership, providing clear and concise information.
- Maintain a detailed and organized record of guest interactions and preferences.
- Collaborate with the sales team to develop effective sales strategies and achieve sales targets.
- Stay updated with the latest resort offerings and promotions to provide accurate information.
- Ensure a warm and welcoming environment for guests, creating a positive and memorable impression.
- Assist in organizing and executing special events and promotions to enhance the guest experience.
- Provide feedback and suggestions to improve the overall guest experience and vacation ownership program.
- Excellent communication and interpersonal skills, with a passion for customer service.
- Strong sales and negotiation abilities, with a proven track record of meeting targets.
- Ability to build rapport and establish trust with guests quickly.
- Detail-oriented with a keen eye for organization and record-keeping.
- Proficiency in using CRM systems and sales tools.
- Flexibility to work varied shifts, including weekends and holidays.
- A positive and enthusiastic attitude, with a passion for the hospitality industry.
- Previous experience in a similar role or in the hospitality/resort industry is preferred.
- Ability to work independently and as part of a team, taking initiative and driving results.
- A genuine interest in creating memorable vacation experiences for guests.
Why Team Members like working for us:
- Recognition programs and career‑growth rewards!
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Paid Time Off (PTO) for rest, adventure, or recuperation
- Employee Stock Purchase Program
- Tuition reimbursement!
- Continuous learning and advancement opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We provide reasonable accommodation for individuals with disabilities throughout the application and interview process, as well as within the workplace. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
