Together, We Can.
With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the coordinator generates and processes vacation ownership agreements and related documents. The coordinator also performs back-office duties required to complete the contract lifecycle and provides customer service to internal teams.
The Contract Services Coordinator:
- Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinator’s scheduled shift.
- Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
- Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
- Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
- Retrieves credit reports for applicable sales types, when needed.
- Establishes and maintains the purchaser’s file per documented standard operating procedures.
- Reviews signed documents for completeness as needed.
- Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
- Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.
- Completes assigned daily activities related to opening and closing procedures.
- Coordinates and processes contract rescissions/cancellations, as needed.
- When requested, participates in and contributes to special projects and other temporary assignments.
- Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
- Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.
- Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.
- Actively develops their skills and knowledge for all Contract Services operations.
- Maintains proficient knowledge and understanding of Contract Services policies and procedures.
- Demonstrates initiative and ability to work independently with minimal direct supervision.
- Completes all required training and compliance courses according to communicated deadlines.
Carries out all other reasonable requests by management.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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Accurate and efficient computer skills. Must be proficient in Microsoft Office.
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Must be able to work a varying schedule, including regular weekends and holidays.
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Must be reliable, have a strong attention to detail, ability to multi-task, ability to work in a fast-paced environment, and must have strong organizational skills.
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High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.
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Strong customer service skills.
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1-3 years of administrative/clerical experience in a professional environment.
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Timeshare/vacation ownership experience.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
